Return & Refund Policy

Effective Date: September 2026

This Return & Refund Policy applies to all B2B wholesale, sample, OEM, and ODM orders placed on this website. It governs return, exchange, refund, and dispute resolution terms between our leather goods manufacturing company and professional business buyers.

Consumer retail protection rules, including the 14‑day EU cooling‑off period, do not apply to commercial B2B transactions.

1. Custom OEM / ODM Orders (Non‑Returnable)

All custom leather products, including custom handbags, wallets, belts, leather cases, private label items, custom logos, custom colors, custom sizes, and customized internal structures, are tailor‑made according to buyer’s requirements and confirmed pre‑production samples.

Customized bulk orders are final sales and cannot be returned or refunded for subjective reasons.

We do not accept returns or refunds due to client‑side factors including but not limited to: over-ordering, poor market sales, design preference changes, wrong client drawings, or unreasonable expected effects.

Once mass production begins, order cancellation is not allowed without our written approval.

2. Quality Claim Terms for Custom Orders

If the finished goods have verified manufacturing defects, uneven stitching, material errors, hardware faults, or obvious deviation from the confirmed pre-production sample, buyers may submit a quality claim within 15 calendar days after cargo arrival.

Buyers must provide clear photos, videos, and detailed defect descriptions for verification.

After confirmation of factory quality problems, we will provide one or more of the following solutions according to the actual situation:

  • Free rework and repair
  • Free replacement of defective goods
  • Partial reasonable refund or order credit

We do not support unconditional full order return for customized leather goods.

3. Stock / Standard Leather Products Return Rules

For non-custom standard stock leather goods (stock handbags, stock wallets, stock belts) without any custom logo or modification, buyers may apply for return within 15 days after receiving the goods.

Returned products must meet the following conditions:

  • Unused, unwashed, and undamaged
  • Complete original packaging, tags, and accessories
  • No artificial scratches, stains, or deformation

All return shipping fees, destination tariffs, and handling fees shall be borne by the buyer. We reserve the right to inspect returned goods and reject returns that do not meet the above standards.

4. Sample Order Return Rules

Sample products are for reference of material, craft, color, and quality only.

Samples are non-returnable and non-refundable after delivery. If the sample has obvious factory quality defects, we can provide free re-sample or partial refund according to the actual situation.

5. RMA Return Authorization Procedure (Mandatory)

All return applications must apply for an officialRMA (Return Merchandise Authorization) number via our business email in advance.

Goods returned without an RMA number will be automatically rejected and cannot be processed for refund or exchange.

Return process steps:

  1. Submit return application by email with order number, product name, quantity, and problem evidence
  2. Wait for our official RMA confirmation and return address instructions
  3. Return goods as required and provide tracking number
  4. We inspect goods and complete follow-up processing

6. Non-Refundable Situations

We do not provide return or refund in the following situations:

  • Overdue claim application (more than 15 days after cargo arrival)
  • Artificial damage, scratches, water stains, or deformation after customer use
  • Normal leather texture differences, natural cowhide grain, slight color difference, and manual craft traces
  • Customer subjective dissatisfaction with style, size, or market sales
  • Unauthorized return without RMA number

7. Policy Updates

We reserve the right to update this Return & Refund Policy at any time according to business and regulatory requirements. The latest version will be published on this page and take effect immediately.

8. Contact Information

For return, refund, and quality consultation, please contact our business team via official email.

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